Sophia and Kevin talk about how to write emails after getting bad feedback. They discuss how to say sorry and offer something to fix the problem. This helps keep good relationships with clients.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Feedback: information about how good or bad something is
Refund: money returned to someone for a problem
Delay: when something happens later than planned
Practice more with this lesson:
