Emma trains Daniel on how to handle negative feedback. They practice apologizing and offering compensation politely. This helps Daniel learn good customer service skills.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Feedback: information about how good or bad something is
Sincerely: in a real and honest way
Polite: showing good manners and respect
Practice more with this lesson:
