English Lessons

Vocabulary Flashcards and Quiz of Training Staff to Handle Service Failures โ€“ English for Economist โ€“ Easy Level

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by

Michael Carter
in
Follow-up
An action taken after an initial event
Service
Work done to help customers
Problem
A situation that causes difficulty
Solution
An answer to a problem
Empathy
Understanding and caring about othersโ€™ feelings

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Follow-up
Service
Problem
Solution
Empathy
An action taken after an initial event
A situation that causes difficulty
An answer to a problem
Understanding and caring about othersโ€™ feelings
Work done to help customers

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œFollow-upโ€ mean?
4. What does โ€œServiceโ€ mean?
5. What does โ€œProblemโ€ mean?
6. What does โ€œSolutionโ€ mean?
7. What does โ€œEmpathyโ€ mean?

Practice more with this lesson:


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