English Lessons

Vocabulary Flashcards and Quiz of Training Staff to Handle Service Failures – English for Economist – Easy Level

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by

Michael Carter
in
Follow-up
An action taken after an initial event
Service
Work done to help customers
Problem
A situation that causes difficulty
Solution
An answer to a problem
Empathy
Understanding and caring about others’ feelings

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Follow-up
Service
Problem
Solution
Empathy
Work done to help customers
A situation that causes difficulty
Understanding and caring about others’ feelings
An answer to a problem
An action taken after an initial event

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Follow-up” mean?
4. What does “Service” mean?
5. What does “Problem” mean?
6. What does “Solution” mean?
7. What does “Empathy” mean?

Practice more with this lesson: