English Lessons

Vocabulary Flashcards and Quiz of Training Staff to Handle Service Failures – English for Economist – Easy Level

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by

Michael Carter
in
Follow-up
An action taken after an initial event
Service
Work done to help customers
Problem
A situation that causes difficulty
Solution
An answer to a problem
Empathy
Understanding and caring about others’ feelings

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Follow-up
Service
Problem
Solution
Empathy
An answer to a problem
A situation that causes difficulty
Understanding and caring about others’ feelings
Work done to help customers
An action taken after an initial event

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Follow-up” mean?
4. What does “Service” mean?
5. What does “Problem” mean?
6. What does “Solution” mean?
7. What does “Empathy” mean?

Practice more with this lesson:


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