James and Olivia discuss how to manage emergencies at work. They focus on handling objections during busy times. They want to keep customers calm and solve problems fast.
Vocabulary:
Objection: A reason for disagreeing or opposing something
Delay: A period of waiting or being late
Polite: Showing good manners and respect
Solution: A way to fix a problem
Tone: The way someone’s voice sounds
Practice more with this lesson:
