Michael and Laura discuss how to write an email apologizing for a mistake. They focus on explaining a complex issue clearly. They also talk about offering compensation politely.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a loss
Complex: Not simple; having many parts
Explanation: A clear statement that makes something understandable
Professional: Showing skill and good behavior in work
Practice more with this lesson:
