Vocabulary Flashcards and Quiz of Handling Urgent Customer Complaints – English for E-commerce Manager – Easy Level

Complaint
A statement that something is wrong.
Urgent
Needing quick action or attention.
Delivery
The act of bringing goods to a place.
Refund
Money given back for a problem.
Discount
A reduction in price.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Urgent
Delivery
Refund
Discount
A reduction in price.
Money given back for a problem.
A statement that something is wrong.
Needing quick action or attention.
The act of bringing goods to a place.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Urgent” mean?
5. What does “Delivery” mean?
6. What does “Refund” mean?
7. What does “Discount” mean?

Practice more with this lesson:


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