English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints in a High-Stakes Meeting – English for E-commerce Manager – Advanced Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not satisfactory.
Refund
Money returned to a customer for a bad product or service.
Objection
A reason given to disagree or refuse something.
Tracking
Following the progress or location of something.
Partner
A company or person who works with another.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Objection
Tracking
Partner
A reason given to disagree or refuse something.
Money returned to a customer for a bad product or service.
A statement that something is wrong or not satisfactory.
Following the progress or location of something.
A company or person who works with another.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Refund” mean?
5. What does “Objection” mean?
6. What does “Tracking” mean?
7. What does “Partner” mean?

Practice more with this lesson: