Vocabulary Flashcards and Quiz of Handling a Difficult Customer Complaint - English for E-commerce Manager - Easy Level

Refund

Money given back to a customer

Discount

A reduction in price

Frustration

Feeling upset or annoyed

Process

To complete a series of actions

Patience

The ability to wait calmly

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Refund

Discount

Frustration

Process

Patience

The ability to wait calmly

To complete a series of actions

Money given back to a customer

A reduction in price

Feeling upset or annoyed

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Refund” mean?

4. What does “Discount” mean?

5. What does “Frustration” mean?

6. What does “Process” mean?

7. What does “Patience” mean?

Vocabulary Flashcards and Quiz of Handling a Difficult Customer Complaint – English for E-commerce Manager – Easy Level