English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Customer Complaint – English for E-commerce Manager – Easy Level

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by

Michael Carter
in
Refund
Money given back to a customer
Discount
A reduction in price
Frustration
Feeling upset or annoyed
Process
To complete a series of actions
Patience
The ability to wait calmly

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Refund
Discount
Frustration
Process
Patience
The ability to wait calmly
To complete a series of actions
A reduction in price
Money given back to a customer
Feeling upset or annoyed

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Refund” mean?
4. What does “Discount” mean?
5. What does “Frustration” mean?
6. What does “Process” mean?
7. What does “Patience” mean?

Practice more with this lesson: