David trains Laura during busy hours. He teaches her how to ask good follow-up questions. They practice to improve customer service skills.
Vocabulary:
Greet: To say hello to someone.
Follow-up: An extra question or action after the first one.
Suggest: To offer an idea or choice.
Customer: A person who buys goods or services.
Calm: Not angry or nervous; peaceful.
Practice more with this lesson:
