David and Emily discuss how to fix a problem with a service. David guides Emily step-by-step to handle the issue. They want to make a new contract that works better.
Vocabulary:
Supplier: A person or company that provides goods or services.
Compensation: Something given to make up for a loss or problem.
Negotiate: To discuss and agree on terms or conditions.
Contract: A written agreement between two or more parties.
Penalty: A punishment for not following rules or agreements.
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