Emily, an e-commerce manager, talks with David about a recent negative customer review. They discuss how to understand the feedback and improve service. Emily summarizes the key points to solve the issues.
Vocabulary:
Feedback: Information about how good or bad something is.
Defect: A problem or fault in a product.
Control: The act of managing or checking something.
Training: Teaching people how to do a job well.
Priority: Something that is more important than other things.
Practice more with this lesson:
