Jessica, an e-commerce manager, talks with Mark about writing emails. They discuss how to apologize and offer compensation to VIP customers. The goal is to keep the customers happy.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a problem
Vip: Very important person or customer
Order: A request to buy something
Polite: Showing good manners and respect
Practice more with this lesson:
