Sophia trains James on how to find the root cause of a system outage. They discuss steps to identify problems quickly. This helps new staff handle outages better.
Vocabulary:
Outage: A time when a system is not working.
Root cause: The main reason for a problem.
Logs: Records of events or errors in a system.
Overloaded: Having too much work or load.
Restart: To stop and start a system again.
Practice more with this lesson:
