Sophia and James discuss how to manage complaints while adding a new driver. They work on adjusting schedules to keep everyone happy. Their goal is smooth onboarding and good teamwork.
Vocabulary:
Onboarding: The process of introducing a new worker to a job.
Complaint: A statement expressing that something is wrong or bad.
Schedule: A plan of when tasks or jobs will happen.
Shift: A set period of work time during the day or night.
Flexibility: Willingness to change plans or adapt to new situations.
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