Reassuring a Client After a Service Failure – English for Doctor – Medium Level

Robert is a doctor talking to Emma, a patient. There was a problem with her treatment. Robert wants to make sure Emma feels better and trusts him again.

🎧 Reassuring a Client After a Service Failure
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Vocabulary:

Mistake: An error or wrong action

Treatment: Medical care given to a patient

Concern: A feeling of worry

Reassure: To make someone feel less worried

Trust: Belief in someone’s honesty or ability


Practice more with this lesson:


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