Handling Complaints with a VIP Patient – English for Doctor – Medium Level

James is a doctor talking to Anna, a VIP patient. She has some complaints about her treatment. James listens and summarizes her points carefully.

🎧 Handling Complaints with a VIP Patient
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Vocabulary:

Complaint: A statement about something wrong or bad.

Concern: A worry or problem someone has.

Medicine: A drug used to treat illness.

Side effect: An unwanted result of a medicine.

Treatment: Medical care given to a patient.


Practice more with this lesson:


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