Discussing a Service Failure After a Patient Mix-up – English for Doctor – Medium Level

Daniel and Linda talk about a mistake made with a patient. They want to find out what went wrong. They plan how to avoid this problem in the future.

🎧 Discussing a Service Failure After a Patient Mix-up
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Vocabulary:

Mix-up: A mistake where things are confused or put in the wrong place

Folder: A place to keep papers or files together

Labeling: Putting names or signs on something to identify it

Training: Teaching people the skills they need to do a job

Report: A written or spoken account of something that happened


Practice more with this lesson:


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