James, a DevOps engineer, talks to Emma about recent project delays. He apologizes for the issue and offers compensation. They discuss how to fix the problems quickly during busy hours.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a loss
Delay: A period of time when something is late
Peak hours: Times when business is busiest
Overload: Too much work or pressure on a system
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