Mark and Laura discuss a recent system outage. Mark explains the problem and Laura gives feedback. They work together to improve the process.
Vocabulary:
Escalate: To increase the seriousness or urgency of a problem
Outage: A period when a system is not working
Alert: A warning or notification about a problem
Backup: A copy or substitute used in case of failure
Response: A reaction to a situation or event
Practice more with this lesson:
