Olivia trains Michael on how to handle patient issues. They talk about escalating problems and checking past work. This helps Michael learn good dental care skills.
Vocabulary:
Escalate: To report a problem to someone higher.
Follow-up: Checking on something after it happens.
Patient: A person who receives medical care.
Treatment: Care given to a patient for illness.
Record: Written information about a patient.
Practice more with this lesson:
