John is a dentist. He handles a patient complaint while working on other tasks. He explains the steps to solve the problem calmly.
Vocabulary:
Complaint: A statement that something is wrong.
Treatment: Medical care given to a patient.
Records: Written information about a patient.
Step-by-step: Doing things one part at a time.
Care tips: Advice on how to stay healthy.
Practice more with this lesson:
