Handling a Difficult Client on the Phone – English for Dentist – Advanced Level

Mia is a dentist. She calls Robert, a client. They talk about his dental problems and concerns.

🎧 Handling a Difficult Client on the Phone
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Vocabulary:

Treatment: Medical care given to a patient.

Pain: Physical suffering or discomfort.

Instructions: Steps to follow for care or use.

Medicine: Substance used to treat illness.

Condition: The state of health of a person.


Practice more with this lesson:


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