Closing a Support Call with a Difficult Client – English for Dentist – Medium Level

Kevin, a dentist, talks to Jessica, a client. She is upset about her dental treatment. Kevin tries to end the call politely.

🎧 Closing a Support Call with a Difficult Client
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Vocabulary:

Treatment: The care given to a patient

Concern: A worry or problem

Solution: A way to fix a problem

Patient: A person receiving medical care

Appointment: A scheduled meeting with a doctor


Practice more with this lesson:


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