James, a dentist, talks to Emma, a senior manager. He apologizes for a problem with a product. He offers compensation to fix the issue.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Faulty: Not working properly or having defects
Discount: A reduction in price
Inconvenience: Trouble or difficulty caused to someone
Practice more with this lesson:
