Emma and William talk about how to handle performance reviews while working as delivery drivers. They discuss apologizing and offering compensation during busy hours. This helps keep customers happy even when things are tough.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Peak: the busiest or highest point in activity
Coupon: a voucher for a discount or free item
Professional: behaving in a respectful and skilled way
Practice more with this lesson:
