Mark is a delivery driver. He has a technical problem. He talks to Olivia in support to fix it.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Delivery: The act of bringing goods to a place.
Server: A computer that provides data to other computers.
Restart: To turn a device off and on again.
Support: Help given to solve a problem.
Practice more with this lesson:
