Sarah and Paul discuss how to write emails to VIP customers. They focus on apologizing and offering compensation. The goal is to keep customers happy after delivery problems.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a problem
Sincere: Honest and real, not fake
Delay: When something happens later than planned
Customer: A person who buys goods or services
Practice more with this lesson:
