Emily trains Paul on how to apologize to customers. They practice offering compensation politely. Paul learns to follow up on his decorating work.
Vocabulary:
Apology: A statement saying sorry for a mistake.
Compensation: Something given to make up for a problem.
Follow up: To check again after the first action.
Decorate: To make something look nice.
Polite: Showing good manners and respect.
Practice more with this lesson:
