Emma and James meet with clients after a problem with decoration service. They listen to the clients’ concerns. They try to fix the situation and keep the clients happy.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Delay: When something happens later than planned.
Discount: A reduction in price.
Feedback: Information about how good or bad something is.
Satisfied: Feeling pleased because needs or wants are met.
Practice more with this lesson:
