Emily is a decorator talking on the phone with William, a difficult client. She tries to end the call politely and professionally. The conversation shows how to handle tough clients calmly.
Vocabulary:
Concerns: Worries or problems someone has.
Solution: A way to fix a problem.
Budget: A plan for how money is spent.
Patience: The ability to wait calmly.
Feedback: Comments or opinions about something.
Practice more with this lesson:
