Anna and James talk about a new decorator joining their team. They discuss problems and how to fix them. Anna apologizes and offers compensation to keep the client happy.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Delay: to happen later than planned
Consultation: a meeting to get advice or help
Inconvenience: a problem or difficulty caused to someone
Practice more with this lesson:
