William helps Anna handle a VIP client’s data problem. They discuss how to reassure the client calmly. The goal is to solve the issue quickly and keep the client happy.
Vocabulary:
Reassure: To make someone feel less worried
Vip: A very important person
Patience: The ability to wait calmly
Honesty: Being truthful and sincere
Update: To give new information
Practice more with this lesson:
