Emma and Mark discuss a customer complaint. They work together to find the root cause. They coordinate with different teams to solve the problem.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Root cause: The main reason why a problem happens.
Coordinate: To work together with others to achieve something.
Rerun: To do something again, especially a test or process.
Transparency: Being open and honest about information or actions.
Practice more with this lesson:
