Michael is training Sarah on how to handle customer objections during a system outage. They practice common questions and answers. Sarah learns how to stay calm and clear.
Vocabulary:
Outage: A time when a system is not working.
Objection: A reason for disagreeing or complaining.
Estimate: A careful guess about a number or time.
Policy: A rule made by a company or group.
Calm: Being quiet and not angry or upset.
Practice more with this lesson:
