James and Emma discuss a system outage. They talk about the problem and steps to fix it. This helps new staff learn how to respond.
Vocabulary:
Outage: A period when a system is not working.
Firewall: A security system that controls network traffic.
Isolate: To separate something to stop a problem.
Protocol: A set of rules to follow.
Attack: An attempt to harm or access a system.
Practice more with this lesson:

