Mia and John talk to clients about a system problem. They explain the issue and say sorry. They also offer something to make up for it.
Vocabulary:
Outage: A time when a system is not working.
Compensation: Something given to make up for a problem.
Apologize: To say sorry for a mistake.
Trust: Belief that someone is honest and reliable.
Feedback: Information about how well something is done.
Practice more with this lesson:
