Anna, a cybersecurity analyst, talks to John about a recent service failure. She apologizes and explains how they will fix the problem. She also offers compensation for the trouble caused.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Security breach: An incident where unauthorized access happens.
Resolve: To fix or solve a problem.
Trust: Belief that someone is honest and reliable.
Practice more with this lesson:
