English Lessons

Vocabulary Flashcards and Quiz of Setting Priorities in Technical Support – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Urgent
Needing quick action or attention
Priority
Something that is more important than others
Impact
The effect or influence of something
Ticket
A customer request for support or help
Communication
Sharing information between people

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Urgent
Priority
Impact
Ticket
Communication
Something that is more important than others
A customer request for support or help
Needing quick action or attention
Sharing information between people
The effect or influence of something

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Urgent” mean?
4. What does “Priority” mean?
5. What does “Impact” mean?
6. What does “Ticket” mean?
7. What does “Communication” mean?

Practice more with this lesson: