Vocabulary Flashcards and Quiz of Sales Discussion During Peak Business Hours โ€“ English for Customer Service Representative โ€“ Advanced Level

Plan
A set of services or products offered.
Features
Special parts or functions of something.
Support
Help or assistance provided to customers.
Switch
To change from one thing to another.
Delay
A time when something is late or slow.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Plan
Features
Support
Switch
Delay
Special parts or functions of something.
Help or assistance provided to customers.
To change from one thing to another.
A set of services or products offered.
A time when something is late or slow.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œPlanโ€ mean?
4. What does โ€œFeaturesโ€ mean?
5. What does โ€œSupportโ€ mean?
6. What does โ€œSwitchโ€ mean?
7. What does โ€œDelayโ€ mean?

Practice more with this lesson:


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