Vocabulary Flashcards and Quiz of Resolving a Customer Issue by Finding the Root Cause - English for Customer Service Representative - Easy Level

Root cause

The main reason why a problem happens.

Tracking

A system to follow the location of a package.

Warehouse

A place where goods are stored.

Communication

Sharing information clearly with others.

Prevent

To stop something from happening.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Root cause

Tracking

Warehouse

Communication

Prevent

A place where goods are stored.

The main reason why a problem happens.

To stop something from happening.

A system to follow the location of a package.

Sharing information clearly with others.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Root cause” mean?

4. What does “Tracking” mean?

5. What does “Warehouse” mean?

6. What does “Communication” mean?

7. What does “Prevent” mean?

Vocabulary Flashcards and Quiz of Resolving a Customer Issue by Finding the Root Cause – English for Customer Service Representative – Easy Level