English Lessons

Vocabulary Flashcards and Quiz of Resolving a Customer Issue by Finding the Root Cause – English for Customer Service Representative – Easy Level

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by

Michael Carter
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Root cause
The main reason why a problem happens.
Tracking
A system to follow the location of a package.
Warehouse
A place where goods are stored.
Communication
Sharing information clearly with others.
Prevent
To stop something from happening.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Root cause
Tracking
Warehouse
Communication
Prevent
A system to follow the location of a package.
A place where goods are stored.
To stop something from happening.
The main reason why a problem happens.
Sharing information clearly with others.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Root cause” mean?
4. What does “Tracking” mean?
5. What does “Warehouse” mean?
6. What does “Communication” mean?
7. What does “Prevent” mean?

Practice more with this lesson: