English Lessons

Vocabulary Flashcards and Quiz of Reporting Progress and Identifying Root Causes in Customer Service – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Root cause
The main reason for a problem.
Logistics
Planning and moving goods or services.
Feedback
Information about how good or bad something is.
Progress
Moving forward or improving over time.
Coordinate
To work together with others to achieve a goal.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Root cause
Logistics
Feedback
Progress
Coordinate
Information about how good or bad something is.
The main reason for a problem.
To work together with others to achieve a goal.
Planning and moving goods or services.
Moving forward or improving over time.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Root cause” mean?
4. What does “Logistics” mean?
5. What does “Feedback” mean?
6. What does “Progress” mean?
7. What does “Coordinate” mean?

Practice more with this lesson: