English Lessons

Vocabulary Flashcards and Quiz of Reassuring the Client After a Service Failure – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Delay
When something happens later than expected
Frustration
Feeling upset because things do not go well
Patience
The ability to wait without getting angry
Support
Help or assistance given to someone
Satisfaction
Feeling happy because needs are met

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Delay
Frustration
Patience
Support
Satisfaction
Help or assistance given to someone
Feeling happy because needs are met
Feeling upset because things do not go well
The ability to wait without getting angry
When something happens later than expected

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Delay” mean?
4. What does “Frustration” mean?
5. What does “Patience” mean?
6. What does “Support” mean?
7. What does “Satisfaction” mean?

Practice more with this lesson:


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