English Lessons

Vocabulary Flashcards and Quiz of Project Updates and Escalation After Service Failure – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Escalate
To raise a problem to higher authority.
Delay
To make something happen later than planned.
Impact
The effect or influence of something.
Fix
A solution to a problem.
Report
A written or spoken description of a situation.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
Delay
Impact
Fix
Report
To raise a problem to higher authority.
A solution to a problem.
The effect or influence of something.
To make something happen later than planned.
A written or spoken description of a situation.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “Delay” mean?
5. What does “Impact” mean?
6. What does “Fix” mean?
7. What does “Report” mean?

Practice more with this lesson: