English Lessons

Vocabulary Flashcards and Quiz of Negotiating Terms to Solve a Customer Problem โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Refund
Money returned to a customer.
Replacement
A new item given instead of a damaged one.
Partial
Only part of the total amount.
Manager
A person in charge of workers.
Process
To complete an action or task.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Refund
Replacement
Partial
Manager
Process
Money returned to a customer.
To complete an action or task.
Only part of the total amount.
A person in charge of workers.
A new item given instead of a damaged one.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œRefundโ€ mean?
4. What does โ€œReplacementโ€ mean?
5. What does โ€œPartialโ€ mean?
6. What does โ€œManagerโ€ mean?
7. What does โ€œProcessโ€ mean?

Practice more with this lesson:


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