English Lessons

Vocabulary Flashcards and Quiz of Negotiating Terms to Solve a Customer Problem – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Refund
Money returned to a customer.
Replacement
A new item given instead of a damaged one.
Partial
Only part of the total amount.
Manager
A person in charge of workers.
Process
To complete an action or task.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Refund
Replacement
Partial
Manager
Process
Only part of the total amount.
A new item given instead of a damaged one.
Money returned to a customer.
To complete an action or task.
A person in charge of workers.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Refund” mean?
4. What does “Replacement” mean?
5. What does “Partial” mean?
6. What does “Manager” mean?
7. What does “Process” mean?

Practice more with this lesson:


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