English Lessons

Vocabulary Flashcards and Quiz of Negotiating Contracts with a VIP Customer – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Compensation
something given to make up for a problem
Discount
a reduction in price
Contract
a written agreement between two parties
Frustration
feeling upset because of problems

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Discount
Contract
Frustration
to say sorry for a mistake
a reduction in price
something given to make up for a problem
feeling upset because of problems
a written agreement between two parties

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Discount” mean?
6. What does “Contract” mean?
7. What does “Frustration” mean?

Practice more with this lesson: