English Lessons

Vocabulary Flashcards and Quiz of Negotiating Contracts with a New Customer Service Colleague – English for Customer Service Representative – Easy Level

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by

Michael Carter
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Contract
A written agreement between people or companies.
Colleague
A person who works with you.
Root cause
The main reason for a problem.
Training
Teaching someone new skills or knowledge.
Process
A series of actions to achieve something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Contract
Colleague
Root cause
Training
Process
A written agreement between people or companies.
A series of actions to achieve something.
Teaching someone new skills or knowledge.
The main reason for a problem.
A person who works with you.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Contract” mean?
4. What does “Colleague” mean?
5. What does “Root cause” mean?
6. What does “Training” mean?
7. What does “Process” mean?

Practice more with this lesson:


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