English Lessons

Vocabulary Flashcards and Quiz of Negotiating Contracts After a Service Failure โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Delay
When something happens later than planned
Compensation
Something given to make up for a problem
Refund
Money returned to a customer
Assurance
A promise that something will happen
Contract
A written agreement between two parties

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Delay
Compensation
Refund
Assurance
Contract
When something happens later than planned
Something given to make up for a problem
Money returned to a customer
A written agreement between two parties
A promise that something will happen

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œDelayโ€ mean?
4. What does โ€œCompensationโ€ mean?
5. What does โ€œRefundโ€ mean?
6. What does โ€œAssuranceโ€ mean?
7. What does โ€œContractโ€ mean?

Practice more with this lesson:


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