English Lessons

Vocabulary Flashcards and Quiz of Negotiating Contracts After a Service Failure – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Delay
When something happens later than planned
Compensation
Something given to make up for a problem
Refund
Money returned to a customer
Assurance
A promise that something will happen
Contract
A written agreement between two parties

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Delay
Compensation
Refund
Assurance
Contract
A written agreement between two parties
Something given to make up for a problem
Money returned to a customer
A promise that something will happen
When something happens later than planned

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Delay” mean?
4. What does “Compensation” mean?
5. What does “Refund” mean?
6. What does “Assurance” mean?
7. What does “Contract” mean?

Practice more with this lesson: