Vocabulary Flashcards and Quiz of Managing Multiple Calls with Confidence โ€“ English for Customer Service Representative โ€“ Medium Level

Reassure
to make someone feel less worried
Replacement
something that takes the place of another
Order
a request to buy something
Details
small pieces of information
Customer
a person who buys goods or services

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Reassure
Replacement
Order
Details
Customer
to make someone feel less worried
something that takes the place of another
a request to buy something
a person who buys goods or services
small pieces of information

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œReassureโ€ mean?
4. What does โ€œReplacementโ€ mean?
5. What does โ€œOrderโ€ mean?
6. What does โ€œDetailsโ€ mean?
7. What does โ€œCustomerโ€ mean?

Practice more with this lesson:


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