Vocabulary Flashcards and Quiz of Managing Emergencies and Multiple Tasks in Customer Service - English for Customer Service Representative - Medium Level

Emergency

A sudden serious situation needing quick action.

Urgent

Needing immediate attention or action.

Frustration

Feeling upset because things are difficult.

Delay

To make something happen later than planned.

Teamwork

Working together to achieve a goal.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Emergency

Urgent

Frustration

Delay

Teamwork

To make something happen later than planned.

Working together to achieve a goal.

A sudden serious situation needing quick action.

Needing immediate attention or action.

Feeling upset because things are difficult.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Emergency” mean?

4. What does “Urgent” mean?

5. What does “Frustration” mean?

6. What does “Delay” mean?

7. What does “Teamwork” mean?

Vocabulary Flashcards and Quiz of Managing Emergencies and Multiple Tasks in Customer Service – English for Customer Service Representative – Medium Level