English Lessons

Vocabulary Flashcards and Quiz of Managing Emergencies and Multiple Tasks in Customer Service – English for Customer Service Representative – Medium Level

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by

Michael Carter
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Emergency
A sudden serious situation needing quick action.
Urgent
Needing immediate attention or action.
Frustration
Feeling upset because things are difficult.
Delay
To make something happen later than planned.
Teamwork
Working together to achieve a goal.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Emergency
Urgent
Frustration
Delay
Teamwork
To make something happen later than planned.
Feeling upset because things are difficult.
A sudden serious situation needing quick action.
Needing immediate attention or action.
Working together to achieve a goal.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Emergency” mean?
4. What does “Urgent” mean?
5. What does “Frustration” mean?
6. What does “Delay” mean?
7. What does “Teamwork” mean?

Practice more with this lesson: