English Lessons

Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints During Performance Reviews – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Solution
A way to fix a problem.
Apology
Saying sorry for a mistake.
Discount
A reduction in price.
Training
Teaching skills to improve work.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Solution
Apology
Discount
Training
A way to fix a problem.
A statement about something wrong or bad.
Saying sorry for a mistake.
Teaching skills to improve work.
A reduction in price.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Solution” mean?
5. What does “Apology” mean?
6. What does “Discount” mean?
7. What does “Training” mean?

Practice more with this lesson: