English Lessons

Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints During Performance Reviews โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Solution
A way to fix a problem.
Apology
Saying sorry for a mistake.
Discount
A reduction in price.
Training
Teaching skills to improve work.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Solution
Apology
Discount
Training
Teaching skills to improve work.
Saying sorry for a mistake.
A way to fix a problem.
A reduction in price.
A statement about something wrong or bad.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œSolutionโ€ mean?
5. What does โ€œApologyโ€ mean?
6. What does โ€œDiscountโ€ mean?
7. What does โ€œTrainingโ€ mean?

Practice more with this lesson:


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